Privacy Policy
Soma Clinical Counselling
Last updated: May 2026
At Soma Clinical Counselling, we are committed to protecting your privacy and handling your personal information with care, respect, and confidentiality. This Privacy Policy explains how information is collected, used, and protected when you visit our website or connect with our services.
Information We Collect
When you visit this website, certain personal and technical information may be collected automatically to help us understand website traffic, improve user experience, and maintain website security.
This information may include:
Information about your browser, device, and network
Your IP address
Pages visited before arriving at this website
Pages viewed while on this website
Website activity such as clicks, scrolling, searches, internal links accessed, and timestamps
We may also collect personal information that you voluntarily provide through contact forms or consultation requests, including:
Name
Email address
Phone number
Information shared in your message or inquiry
We only collect information necessary to support communication, scheduling, and the delivery of counselling services.
How Your Information Is Used
Information collected through this website may be used to:
Respond to inquiries or consultation requests
Schedule appointments and communicate about services
Improve website performance and user experience
Monitor website analytics and traffic
Maintain security and functionality of the website
Comply with legal and ethical obligations related to counselling services
We do not sell, rent, or trade your personal information.
Cookies & Analytics
This website uses cookies and similar technologies, which are small files stored on your device when visiting a website.
Certain cookies are essential for website functionality and security and are always active. Additional analytics and performance cookies may be used to help us understand website traffic and visitor interactions. These cookies are only activated when consent is provided through the website’s cookie banner.
Information collected through cookies may include:
Pages visited
Time spent on the website
Navigation patterns
Device and browser information
You may disable cookies through your browser settings at any time.
Website Hosting & Third-Party Services
This website is hosted by Squarespace. Squarespace may collect and process information necessary to operate, protect, and improve its platform and services, including:
Browser and device information
Website usage activity
IP address
Referring websites or pages
Squarespace may analyze this information in a de-personalized form for analytics and performance purposes.
We may also use secure third-party platforms for services such as:
Appointment booking
Virtual counselling sessions
Payment processing
Website hosting and communication services
While we aim to use reputable and privacy-conscious providers, Soma Clinical Counselling is not responsible for the privacy practices of third-party services or external websites.
Confidentiality & Counselling Services
Confidentiality is an essential part of the therapeutic relationship. Information shared during counselling sessions is protected in accordance with professional, ethical, and legal standards.
There are limits to confidentiality required by law, including situations involving:
Risk of harm to yourself or others
Suspected abuse or neglect of a child or vulnerable person
Court orders or legal obligations
These limits will be reviewed during the informed consent process before beginning services.
Please note that communication through website forms or email may not always be fully secure. We encourage you not to share highly sensitive or urgent personal information through online forms.
Data Security
We take reasonable steps to protect your information through secure systems, password protection, and privacy-conscious practices. However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Your Rights
You may request to:
Access your personal information
Update or correct information
Withdraw consent where applicable
Ask questions about how your information is collected or used
To make a request, please contact us using the information below.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Soma Clinical Counselling
Email: info@somaclinicalcounselling.com
Phone: 604-259-4023
Location: North Vancouver, BC
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in services, legal requirements, or privacy practices. Updates will be posted on this page with the revised effective date.